It can be a surprisingly tricky process to get our product around due to a variety of state, seasonal, and trucking guidelines. Here are some of the more common questions we've heard while working to get the best possible perennials delivered to you!
Do you have any shipping restrictions?
Walters Gardens, Inc. ships throughout the United States and across Canada. We do not ship outside of these areas. The following items have shipping restrictions:
Imperata 'Red Baron'
May only ship to the following states:
CA, CT, IL, MI, NE, NV, OH, OK, OR, WA, WI, all Canadian Provinces
Do you ship outside the United States?
How will you ship my order?
May I pick my order up from Walters Gardens?
Yes. We will notify you when you order is ready for pick up. Pick Up Orders are scheduled for Wednesdays each week. If other arrangements for pick up need to be made, please contact Customer Care at least one week before scheduled pick up. For your convenience, we are open from 7:30am-4:30pm (EST).
What if I need to cancel my order?
If an order is cancelled after it has been prepared for shipment or if an order is shipped and returned, a minimum restocking fee of 15% will be charged including any shipping charges and the cost of any plants that cannot be restocked. Returns will not be accepted without prior authorization.
What if there is a shortage in my shipment?
In the event your shipment is damaged or a shortage occurs, please notify us promptly. We will do our best to correct the problem.
When do you start fall shipping?
We begin shipping to all states about mid-July with our Summer Selections Program. Most of the catalog material becomes available for shipping around mid September.
When should I schedule my order for shipping?
Cold storage allows us to ship anytime during the winter months except during weeks of extreme cold. It is our goal to ship your order on your requested ship date and as complete as possible.
If greenhouse grown: As a general rule, schedule your order to allow 6-8 weeks of growing time in a cool 48-55 degree F greenhouse for spring growing.
If grown outdoors, schedule for arrival when conditions generally permit transplanting. Keep plants above freeing. Protect from excess rain. With a few exceptions, try to keep most plants on the dry side until they break dormancy.