Wholesale orders may be booked directly with Walters Gardens, Inc., through one of our sales representatives or brokers, or placed online.
We would be happy to work with you directly on your wholesale perennial order. Our knowledgeable and courteous customer care staff can be contacted by the following methods.
Current customers who order direct or through a sales representative can take advantage of our online ordering system. Customers will need to have a login and password on our website AND have their credit application and sales tax forms on file with us. You cannot place an order on our site unless you are signed in.
Online ordering is available to all customers except those who order through a broker.
For more information on online ordering, visit our Online Ordering page.
Walters Gardens products are represented by a number of sales representatives and horticultural brokers across the US and Canada. Feel free to contact one of the following people to answer your questions or to place an order.Authorized Sales Organizations
Note: Prices are not included on the forms below. To view forms with prices, please login in the top right corner of this page and visit the corresponding page in your user portal.
If you would like an availability with prices and are not a current customer, please contact us.
If your order qualifies to ship on a wooden rack, you must be able to accept a semi-truck at your location. Your salesperson, broker, or Walters Gardens, Inc. customer care representative will ask you the following questions about your order:
When you place your order, please indicate if you are able to accept shipments on a semi-truck or if you can only accept UPS shipments.
If there are questions about an order and the customer cannot be reached, the default shipping method for all domestic orders will be UPS Ground.
A Note about Shipping Canadian Orders: We do not ship UPS or FedEx into Canada. All Canadian orders are shipped boxed on a skid or on wooden racks. Your salesperson, broker, or our customer care team will be happy to assist you with your order.
Additional fees that may be incurred from trucking companies include:
Packing Slip Procedures for Truck Orders and Customer Pick Ups
When you receive your wooden rack or skid shipment, you will find your packing slip attached at eye level so you're sure not to miss it. The white packing slip will be enclosed in a clear envelope and tucked inside the plastic outer wrap.
Our contact information and your order number (W number) are clearly marked in bold on your packing slip for quick reference in case there are any issues with your shipment. Quantities ordered and shipped are clearly printed on the slip along with any plants that are back ordered or marked out. A handy page of tips on transplanting perennials is also included with your packing slip.
If you have any questions or concerns about these shipping procedures, please contact your sales representative, broker, or Walters Gardens, Inc. customer care team and we will be happy to assist you.
If you have any concerns about your shipment when it arrives, be sure to note any damages on the shipping documents when you sign. Digital photos of the damages are needed for us to process your claim. Please notify us immediately of any issues so that we may render any possible assistance. After notifying us of any problems with your order, you have up to three months from the date of receipt to file a claim for credit on unsatisfactory plants. Late claims made after three months may be respectfully declined. Exception: Any plants that are not true-to-name once mature will be credited or replaced, regardless of when the claim was filed. Please allow 2-3 weeks for processing your claim.
If items being replaced are no longer available, substitutions may be made with items of similar value. You will not be charged freight on replacement orders. If only a small number of plants is being claimed, a credit will be issued instead of replacements.
If your product arrives damaged, note the damage on the shipping documents, snap a few digital photos of the damage, and notify us immediately. Also notify us immediately of any shortages or delays on your order so that we may render assistance. We will do our best to correct the problem.
If an order is cancelled after it has been prepared for shipment or if an order is shipped and returned, a minimum restocking fee of 15% will be charged including any shipping charges and the cost of any plants that cannot be restocked. You will not be charged for any error on our part. Returns will not be accepted without prior authorization.
If you have any questions or concerns that involve claims or returns, please contact your sales representative or broker. If you placed your order directly with Walters Gardens, Inc., please contact Janet DeVries, at 1-800-925-8377 ext. 1206 or firstname.lastname@example.org.